Shipping and returns
Giordanodieci.com ships worldwide out of Vigevano, Italy with either DHL or FedEx service. Giordanodieci.com does not deliver to P.O. Boxes.
Giordanodieci.com has a limited stock and most of the shoes are hand-made to order. Shipping date is estimated in 7-10 business days. The shoe factory will be closed during the month of August so orders placed after the 1st of August will be delivered at the beginning of September.
If you need an express delivery, please contact us at [email protected] before placing the order. An express order extra fee might be added.
It's our priority to be sure you are completely satisfied with your hand made Italian shoes, so please feel free to contact us at [email protected] with any enquiry or doubt.
If for any reason you are not pleased with an order, the item(s) can be returned for size exchange, store credit or partial refund. Please, keep in mind that you need to contact us at [email protected] before sending anything back for any reason.
Any complaint or communication needs to be sent within 5 days from receiving the order. Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or partial refund. Please send the return with the same courier that the order was received.
Returns for size exchange or store credit are FREE.
- Items can be exchanged only to a different size. Exchanges for a different item code are currently unavailable.
- The fitting of our shoes is based on standard European sizes and has been tested through the years, but little issues can be normal. Please, remember that being made of very high quality Italian leather your shoes will embrace your feet after few times of wearing them.
- Free Return policy is limited to one exchange.
- Store Credit can be used one time only on a future order within three months of the return;
- It is not cumulative with other store credits;
- It must be used in its entirety on an order that is either equal to or greater than the value of the store credit;
- If not used within three months will result in a final partial refund.
Returns for refund are partial. The shipment and any eventual import fees are at the Client’s expense and will be deducted from the final refund.
Returns must arrive within 7 days from receiving the authorization to return the item(s).
RETURN TERMS AND CONDITIONS
- Item(s) cannot be worn, washed or altered in any way.
- The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, extra laces, studs, dust bags, etc. Items must be returned in the original boxes which cannot be used, damaged or altered in any way, and cannot be used as the external parcel for the shipment.
- In the case of defective or incorrect merchandise, Clients must follow the instructions above. Giordanodieci.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- All authorized returned merchandise is subject to re-entry inspection at the sole discretion of giordanodieci.com. Based on the condition of the return and/or the non-compliance of the Return Policy a restocking fee may be deducted from the final refund.
- Giordanodieci.com reserves the right to refuse returns that are unauthorized and/or not sent with the same courier from the original shipment as specified in the return instructions.
- Pick-ups for all authorized returns with giordanodieci's courier account numbers must originate from the same country of the original shipment.