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FREE WORLD WIDE DELIVERY

Terms & Conditions

CONTACT INFORMATION

Giordano Dieci - Valeria Blandina d.i.
Corso Genova 60 
27029 Vigevano - Italy

P.IVA 02424950182

customercare@giordanodieci.com

 

Valeria Blandina d.i publishes information on its web site giordanodieci.com to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Valeria Blandina d.i. will execute immediate correction.

Valeria Blandina d.i. also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.

Valeria Blandina d.i. does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.

Valeria Blandina d.i. reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

 

PRICES AND CURRENCIES

Final invoices and published prices are in Euro. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions.
Giordanodieci.com encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction.

ORDER PAYMENT

Giordanodieci.com. reserves the right to change the means of payment used by customers at any time, understanding that only those published on giordanodieci.com will be acceptable at the time the Customer sends the orders.

Giordanodieci.com will send an invoice attached to the package containing the goods ordered. For the purposes of invoicing, any information provided herein by the Customer will prevail: no invoice variation will be possible once it is issued by giordanodieci.com

Any information received by giordanodieci.com will only be used to complete sale and refund procedures in the case Customers were exercising the right of withdrawal.

Giordanodieci.com accepts the following payment methods:

CREDIT CARD

Giordanodieci.com Clients are guaranteed maximum credit card security because all transactions are processed by PayPal.
In the very moment the Customer orders are sent, the web session will be transferred to PayPal’s secure website. On this website, the Customers will be able to pay by using their credit card in accordance with the PayPal service terms of use signed by themselves in that moment or even previously.

PAYPAL

Giordanodieci.com welcomes payments only from Verified PayPal Accounts. Giordanodieci.com. will only ship to the Verified Paypal Account Address.
In the very moment the Customer orders are sent, the web session will be transferred to PayPal’s secure website. On this website, the Customers will be able place the payment by using their PayPal account in accordance with the PayPal service terms of use signed by themselves in that moment or even previously. The amount will be charged to the Customer's PayPal account simultaneously to when giordanodieci.com will send the order confirmation.

ORDER CHANGES

We remind Clients once an order is placed for available items no changes can be made to that order.

PROMO CODES

Clients who have been sent a giordanodieci.com Promo Code by newsletter, through social networks or on approved promotional web sites can insert this code during order purchase.
Promo Codes cannot be used in conjunction with other promotions.

GIFT CARDS

Giordanodieci.com gift certificate:

  • is redeemable exclusively on-line for any article featured on  giordanodieci.com e-boutique
  • can be either printed or sent to the recipient or sender’s e-mail address
  • has a validity of 12 months.
  • can be used for one or more orders.
  • can be used towards an order of greater value than the Gift Card amount.
  • can be used in conjunction with other giordanodieci.com Gift Cards of varying amounts towards one purchase. Please contact customercare@giordanodieci.com for a cumulative code.
  • cannot be used to purchase other Gift Cards.
  • cannot be redeemed or exchanged for cash.

Orders placed with Gift Cards can be returned. If the returned item is for a refund the amount of the return will be credited back to the Gift Card.

Giordanodieci.com Gift Cards are anonymous and therefore giordanodieci.com is not responsible for the misuse of lost or stolen cards. Please contact customercare@giordanodieci.com for lost or stolen Gift Cards.

Giordanodieci.com reserves the right to refuse orders placed with Gift Cards that may be invalid, fraudulent or the result of code duplication.

Orders placed with Gift Cards are subject to the standard commercial terms and privacy policies as published on giordanodieci.com.


STORE CREDIT

Store Credit can be requested in lieu of refunds for returned merchandise and other cases when the requested item may not be available. Store Credit can be used only once within 90 days of issuance in its entirety on an order that is either equal to or greater than the value of the Store Credit. Store Credit from returns not used within three months will result in a partial refund and is not cumulative with other Store Credit.

SHIPMENT AND IMPORT FEES

Giordanodieci.com ships worldwide out of  Vigevano, Italy with either DHL or FedEx service. Giordanodieci.com does not deliver to P.O. Boxes.
As per international laws regulating commerce and trade of imports and exports, all giordanodieci.com orders are shipped with an official invoice declaring the exact total of merchandise purchased in Euro.
It is illegal to declare lower values or the items as gifts as per international import regulations.

Shipment is free and there are no additional import fees to pay on delivery.
Prices on line are ALL-INCLUSIVE which means that the published price and order payment price includes shipping costs and import fees of reflects IVA/VAT (Value Added Tax) Exemption.

IMPORTER REQUIREMENTS FOR U.S. CUSTOMERS

Giordanodieci.com. does not have a branch in the U.S.A. to import the orders therefore the client is considered the final importer.
Private U.S.A. citizens and non-U.S.A. citizens residing in the U.S.A. who import internet goods from abroad are required to have a Social Security Number and must release this number willingly to the express courier or broker.
Non-U.S.A. citizen/resident who DO NOT have a USA Social Security can provide a CBP - Customs Border Protection - assigned number. The process to obtain a CBP assigned import number generally takes 10 business days. For more information, please visit the U.S.A. government site for Customs Border Protection: http://www.cbp.gov/

SHIPMENT DATE

Orders are shipped from giordanodieci.com in Vigevano, Italy - Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.
Giordanodieci.com has a limited stock and most of the shoes are hand-made to order. Shipping date is estimated in 7-10 business days. Orders placed after the 1st of August will be delivered at the beginning of September because of Italian summer break.

If you need an express delivery, please contact us at customarecare@giordanodieci.com before placing the order. An express order extra fee might be added.

SHIPMENT TRACKING

When the order is shipped, Clients are provided with the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or giordanodieci.com

SHIPMENT DELIVERY

Clients are asked to inspect the box carefully BEFORE signing for the delivery.

If for any reason, the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the local FedEx or DHL Office and contact us at customarecare@giordanodieci.com

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the giordanodieci.com commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

SHIPMENT DOCUMENTS FOR EXOTIC PELTS

Shipments from giordanodieci.com that contain an item made from an exotic pelt destined outside of the European Union by law require an extra document called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).This document acts as a passport for the item and explains that the item comes from an animal bred specifically for commerce and not taken from the wild. For more information please see: www.cites.org .The documents are issued from the Fishing Wildlife and Game Custom’s Office and take 14 days to be processed. To obtain the documents, CITES requires the fiscal invoice and thus the Client’s Credit Card WILL BE DEBITED BEFORE SHIPMENT. Due to standard processing time for the documents, the shipment will be delayed.

SHIPMENT INSURANCE

Giordanodieci.com shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.

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